Team chat with channels and calls, inside the workflow
Profferio includes built-in team chat: channels per team or project, direct messages, voice and video calls and search across the full history. Because it lives in the same platform as tickets and schedules, the conversation happens next to the work.
- Channels per team, project or topic, plus direct messages
- Voice and video calls from the browser
- Search across the entire message history
- Attachments encrypted at rest
- GDPR retention and deletion rules
- Same users and permissions as the rest of the system
What it includes
Channels and DMs
Open or private channels per team and project, with direct messages for what does not concern everyone.
Calls and video
One-click calls from inside a conversation, with no app install and no separate account.
History search
Find old messages and files without exports — measured to stay fast even at volume.
Encrypted files
Attachments are stored encrypted at rest, with per-user access control.
GDPR by design
Retention rules per data category, with automatic deletion instead of manual cleanup.
Next to the work
The conversation happens in the same platform as tickets, calls and schedules — not in another tab.
Why chat is not a separate product
Context dies between tools
The decision about a ticket is made in chat but recorded — if at all — in the ticketing system. When both live in one system with the same users and roles, the distance from conversation to action disappears.
One licence fewer
A separate communication tool means another per-user subscription, another permission model and another place company data leaves from.
Control over your data
If everything must stay inside your infrastructure, chat is installed with the rest of the platform on your own servers, including the calling infrastructure.
Team chat FAQ
Can it replace Teams or Slack?
For a team's internal communication, yes: channels, direct messages, files, search and calls. The advantage is that it sits in the same platform as tickets, calls and schedules.
Does it support video calls?
Yes, voice and video from the browser, on infrastructure that can also be installed inside your own network.
How fast is search over a large history?
Search is designed and measured for large message volumes, answering typical queries in fractions of a second.
What about old messages and GDPR?
You define retention rules per data category and the system deletes automatically when the period expires.
Are separate accounts needed?
No. Same users and same roles as the rest of Profferio.
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See also
Digital Work Card: time tracking with a direct ERGANI II connection
Shifts, hours & leaveShift scheduling, working hours and leave in one system
Ticketing & helpdeskTicketing and helpdesk software built for real workflows
Business Viber AutomationAutomated Viber messages to customers, straight from your tickets
Profferio vs JiraThe Greek Jira alternative