Your whole business,
in one tool.
Ticketing, time tracking & ERGANI, a call center with live reports, live chat, workflows and automations — all in one platform. The All-in-One tool we built over 12 years, so a company can do everything in one place.
No commitment · Cloud or on your own servers
New ticket
PRF-204 · FTTH activation
Profferio Tickets today
38 resolved
Team productivity
One tool that replaces many at once
Stop paying for tools that don't talk to each other
Tickets in one place, schedules in another, reports in Excel. Profferio brings it all together — for less.
Expensive Jira licenses
You pay per user for features you never use — and every customization needs a consultant.
Lost working hours
Schedules and shifts on paper or in Excel, with no ERGANI link and no productivity insight.
Zero visibility
You don't know who's working on what, where the flow gets stuck, or how your team is doing today.
Everything your team needs, no compromises
One platform for the entire workflow — from ticket to report.
Ticketing System
Create, assign and track requests with SLAs, priorities, comments and a full change history.
Time, Attendance & Breaks
One-click work clock: hours, shifts and breaks in real time. A live view of attendance and automatic productivity tracking — no more spreadsheets.
Live Team Location
See your field team (sales reps, technicians, couriers) on a live map while they're on shift. Starts and stops automatically with the work clock — zero manual setup.
Call Center (Dialer)
Built-in call center with live reports, queues, call scripts, outcome logging and automations connected to your tickets (PSM).
Live Chat & Channels
Direct messages (DM) and channels for team announcements — like Teams/Slack, built right into Profferio.
Business Viber Automation
Automated Viber messages straight from your PSM tickets — updates, notifications and confirmations to your customers, hands-free.
Dynamic Forms
A form builder with sections and conditional logic — build the forms you need, no code required.
No-code Workflows
Design statuses, transitions, conditions and validators with drag & drop. Every team, its own flow.
Automations
Triggers & actions: auto-archive, ticket reopening, notifications, emails and much more.
Reports & Dashboards
Productivity per team, agent or product — daily, weekly and monthly, in live dashboards.
Customer Portal
Your customers submit and track their requests from a clean, branded portal.
Smart Notifications
Email & in-app notifications on every change. No ticket and no deadline ever slips.
See Profferio in action
Real screens from the platform — not mockups.
Up and running in days, not months
We handle the implementation and tailor it to your needs.
Demo & needs analysis
Show us how your team works today. We design your flow in Profferio together.
Setup & customization
We build projects, forms, workflows and automations to fit you — cloud or on-premise.
Training & go-live
We train your team and stay by your side. You're productive from day one.
Built for every team that runs on tickets
If you manage requests, time or flows, Profferio is for you.
Telecom & Sales
Manage applications, registrations and multi-stage sales pipelines.
Customer Service
Help desk with SLAs, customer portal and full communication history.
IT & Support teams
Service desk, incident & request management like Jira — at your own cost.
BPO & Call Centers
Time tracking, shifts, agent productivity and real-time reports.
HR & Admin
Schedules, attendance and ERGANI integration, without Excel and paperwork.
Operations
Automate repetitive flows and keep everything visible on one screen.
Enterprise security. Your control.
Your data, where you want it — in our cloud or on your own servers.
Penetration tested
The platform has passed a penetration test for maximum security.
Cloud or On-Premise
Hosted in our secure cloud or installed on your own infrastructure.
ERGANI integration
Direct connection of schedules and attendance with the ERGANI system.
GDPR-friendly
Designed with respect for personal data and regulations.
See your field team, in real time
D2D sales reps, technicians, couriers — see where they are on a live map while they're on shift. Connected to time tracking, with zero extra setup.
- A live map with your whole field team, at any moment
- Starts automatically on clock-in, stops automatically on clock-out
- Route & stop history for reports and evaluation
- Privacy-first: location is tracked only during work hours
ERGANI compliance, without the headache
Electronic time tracking is now mandatory in Greece. Profferio records time, shifts and breaks and connects to the ERGANI system — automatically, no spreadsheets or paperwork.
Request Demo- Live one-click clock-in/out & break tracking
- Integration with ERGANI II / the digital work card
- Shifts, overtime and leave in one place
- Ready-made reports for payroll & inspections
Pricing that fits you
Every business is different. We shape the offer based on your needs, team size and hosting — cloud or on your own servers.
Starter
For small teams getting started.
Custom quote
Get a quote- Ticketing & dynamic forms
- Up to 10 users
- Customer portal
- Email notifications
Business
Your whole team, in real time.
Custom quote
Get a quote- Everything in Starter
- ⏱️ Time, attendance & break tracking
- Live attendance monitoring
- Workflows & automations
- Productivity reports & dashboards
- Priority support
Enterprise
On-premise & full customization.
Custom quote
Contact us- Everything in Business
- ERGANI integration
- Install on your servers
- Unlimited users
- Custom integrations & SSO
- SLA & dedicated support
- Team training
Add-ons
Live Chat & Channels
DM & channels for team announcements
Call Center (PCC)
Full call center + PSM automations
Business Viber Automation
PSM add-on · automated Viber messages from tickets
Door-to-Door (D2D)
Visit logging, live rep location & route navigation
Transparent, flexible pricing with no hidden costs — a tailored quote within 24 hours.
Frequently asked questions
Yes. Profferio runs either in our secure cloud or on-premise on your own infrastructure, with pricing that depends on the option.
Yes. Time and attendance tracking can be integrated with the ERGANI system to cut down manual work.
The platform has passed a penetration test and is built around security best practices and GDPR.
Yes. It covers projects, workflows, conditions/validators, automations and reports comparable to Jira Service Management — at a much lower cost.
Usually within a few days. We handle implementation, customization and team training.
Pricing is monthly per user. We discuss the plan that fits you during the quote.
Ready to unite your team?
Book a free demo and see Profferio on your own workflows.
Let's talk
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