01 / 06
Ticketing & requests
SLAs, priorities, full history.
Same database · Same users
Built in Greece · Penetration tested · GDPR-ready Your whole business
Scroll for the story Your whole business
in one tool.
Profferio replaces your stack with a single platform — tailored to you, fully configurable, secure and GDPR-compliant. At a significantly lower cost.
- 5+
- tools in one
- 12
- years of experience in our team
- 1
- invoice per month
- 100%
- tailored to you
01 — The problem
Your day is scattered across ten tabs
Every tool solves a piece. None of them sees the whole. And they all send a separate bill.
- Jira / JSM REPLACED
- Call center software REPLACED
- Slack / Teams REPLACED
- Shift spreadsheets REPLACED
- Email chaos REPLACED
- Paper rosters REPLACED
- PDF reports REPLACED
- CRM add-ons REPLACED
01
You pay five times
Per-user licenses, per-add-on billing, a consultant for every change. The cost runs ahead of the value.
02
The data doesn't talk
The ticket doesn't know who's on shift. The roster doesn't know how many calls were made. The report is built by copy-paste.
03
No single view
You don't know who's working on what, where the flow is stuck, or how your team is doing right now.
02 — The solution
And then, everything becomes one
Six tools that used to work apart now share one database, one set of users and one version of the truth.
02 / 06
Time, shifts & ERGANI
One-click work clock, digital work card.
Same database · Same users
03 / 06
Call center
Queues, scripts, live reports, dialer.
Same database · Same users
04 / 06
Live chat & channels
DMs and channels, inside the workflow.
Same database · Same users
05 / 06
Workflows & automations
States, conditions, triggers — no code.
Same database · Same users
06 / 06
Reports & dashboards
Productivity per team, agent or product.
Same database · Same users
Keep scrolling
One platform
One login. One database. One truth for the whole company.
all-in-one Telecom & Sales Customer Service IT & Support teams BPO & Call Centers HR & Admin Operations Telecom & Sales Customer Service IT & Support teams BPO & Call Centers HR & Admin Operations Telecom & Sales Customer Service IT & Support teams BPO & Call Centers HR & Admin Operations Telecom & Sales Customer Service IT & Support teams BPO & Call Centers HR & Admin Operations
03 — Configurability
You don't change for the software. It changes for you.
Profferio isn't a boxed product your team has to bend around. It's a platform we design together around the way you actually work — and you change it whenever you want, without a line of code.
Dynamic forms No-code workflows Automations Viber messages Your branding Roles & permissions Integrations & API
01
Show us how you work today
Change nothing. We map your flow exactly as it is.
02
We design your flow in Profferio
States, fields, roles, approvals, automations — sized to your team.
03
Live in days, not months
Setup, migration and training are on us.
04
You change it yourself
New field, new state, new automation? Drag & drop, no consultant.
New · Business Viber Automation
Your customers get the news on Viber. Automatically.
Any change on a ticket can become a Viber message to the customer — with your name and logo. They reply, and the reply goes straight back to the ticket.
Triggered by rules
New ticket, assignment, appointment, closure — a message goes out with no clicks.
Templates with variables
Name, ticket number, status, appointment time.
Two-way
The customer's reply is logged on the same ticket.
SMS when there is no Viber
With delivery and read status in the history.
Ticket #4821 · New Assigned · G. Papadopoulos Appointment · Thu 10:00
Your company
Verified business account
Hi Mr Antoniou! Your request #4821 is logged. Our technician George will visit on Thursday at 10:00.
Great, thanks! Should I bring the purchase invoice?
Seen
Reply logged on ticket #4821
Yes, if you have it. We'll send you a reminder on Wednesday.
04 — Security & GDPR
Your data, where you want it
Enterprise security without enterprise bureaucracy. In our secure cloud or entirely on your own servers — you decide where your data is stored.
Penetration tested
The platform has passed an external penetration test.
Cloud or On-Premise
Hosted in our cloud or installed on your infrastructure — same product.
GDPR by design
Data minimisation, roles, permissions and privacy respected by default.
Full audit trail
Every change is logged. You always know who, what and when.
GDPR · For example: live field-team location is recorded only during the shift and stops automatically at clock-out.
Penetration testedGDPR by designOn-premise optionEU data residencyRoles & permissionsAudit trail
05 — Cost
One cost instead of five
No paying per tool, per add-on and per consultant for every change. You pay for one platform — and you get it tailored to you.
Today
Ticketing / JSM€ · € · €
Call center€ · € · €
Chat / Teams€ · € · €
Time-tracking add-on€ · € · €
Consultant & setup€ · € · €
5 subscriptions · 5 contracts · 5 points of failure
With Profferio
Profferio, all-in-one€
- One invoice a month, not five
- No per-add-on charge for every capability
- No consultant for every flow change
- Cloud or your own servers, priced accordingly
Illustrative proportions, not actual prices. Your quote is shaped by team size, modules and hosting.
06 — Proof
Real screens, not mockups
Not a concept, not a mockup. A platform running in production every day.
What Profferio solves
Each module solves a real problem. Start with the one that hurts today.
Digital Work Card · ERGANI II
Digital Work Card: time tracking with a direct ERGANI II connection
Profferio is Greek digital work card software. Employees clock in and out from their phone, desktop or a tablet kiosk with a QR badge, and the system submits the card to ERGANI II, storing the protocol number returned for every submission as proof of compliance.
Learn more Shifts, hours & leaveShift scheduling, working hours and leave in one system
Profferio replaces spreadsheet rosters with one system: you build shift schedules per team, employees clock in with a click, leave is approved inside the platform, and every deviation from the planned schedule surfaces automatically in reports.
Learn more Ticketing & helpdeskTicketing and helpdesk software built for real workflows
Profferio Service Management is ticketing and helpdesk software: requests arrive from a form, an email or a portal, follow the workflow you design without code, with SLAs, automated actions and a full change history on every ticket.
Learn more Business Viber AutomationAutomated Viber messages to customers, straight from your tickets
Profferio's Business Viber Automation sends Viber messages to your customers automatically when something happens on a ticket: creation, status change, appointment, closure. Messages come from templates filled with ticket data, customer replies land back on the same ticket, and if the recipient has no Viber an SMS goes out instead.
Learn more Contact centre (PCC)Contact centre software with a dialer, queues and live reports
Profferio Contact Center is Greek contact centre software running on Asterisk. It covers outbound campaigns with a dialer, inbound queues, call scripts, a structured outcome on every contact, and live performance reports per agent, team and day.
Learn more AI agents & voiceAI voice agents for your contact centre
Profferio lets you build AI voice agents that answer calls, place outbound calls from contact lists and hand the conversation to a human when needed. You configure them from a GUI, without code, choosing the model and the voice.
Learn more Chat, channels & callsTeam chat with channels and calls, inside the workflow
Profferio includes built-in team chat: channels per team or project, direct messages, voice and video calls and search across the full history. Because it lives in the same platform as tickets and schedules, the conversation happens next to the work.
Learn more Teams / Slack alternativeA Microsoft Teams and Slack alternative built around the work
Profferio is a Greek alternative to Teams and Slack for companies that do not want yet another communication subscription. It offers channels, direct messages and calls — in the same platform as tickets, schedules, ERGANI compliance and the contact centre.
Learn more The platformOne platform instead of five tools that do not talk to each other
Profferio is a Greek business management platform that unites ticketing, time tracking with ERGANI compliance, a contact centre, AI voice agents, team chat, dynamic forms, workflows and reporting — on the same users, with one invoice.
Learn moreFrequently asked questions
Can I host it on my own servers?
Yes. Profferio runs either in our secure cloud or on-premise on your own infrastructure, with pricing that depends on the option.
Does it really connect to ERGANI?
Yes. Time and attendance tracking can be integrated with the ERGANI system to cut down manual work.
How secure is it?
The platform has passed a penetration test and is built around security best practices and GDPR.
Can it replace Jira?
Yes. It covers projects, workflows, conditions/validators, automations and reports comparable to Jira Service Management — at a much lower cost.
How fast can it go live?
Usually within a few days. We handle implementation, customization and team training.
Is there a contract lock-in?
Pricing is monthly per user. We discuss the plan that fits you during the quote.
What exactly is Profferio?
It is a Greek business management platform that unites ticketing and helpdesk, time tracking with the ERGANI II digital work card, shift scheduling and leave, a contact centre with a dialer, AI voice agents, team chat with calls, dynamic forms, no-code workflows and reporting in one tool.
Which tools does it replace?
It typically replaces a ticketing system such as Jira Service Management, a communication tool such as Teams or Slack, spreadsheet rosters and a separate contact centre product — all at once.
Does it include a contact centre and AI voice agents?
Yes. The contact centre runs on Asterisk with a dialer, queues, call scripts and live reports, and you can add AI agents that answer or place calls and hand over to a human when needed.
Do I need a developer to customise it?
Not for the usual things. Forms, workflows, rules, roles and reports are defined from a GUI. When real development is needed, we do it.
Let's start
One demo. On your own workflows.
Show us how your team works today and we'll show you how it works in a single tool.
We build and run the platform ourselves: a team with 12 years of experience in ticketing, call centers and workflow operations. The same team sets up and supports your installation.
Penetration testedGDPR by designOn-premise optionEU data residency
Let's talk
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