Contact centre software with a dialer, queues and live reports
Profferio Contact Center is Greek contact centre software running on Asterisk. It covers outbound campaigns with a dialer, inbound queues, call scripts, a structured outcome on every contact, and live performance reports per agent, team and day.
- Outbound dialer with contact lists, pacing and contact recycling
- Call scripts with questions and required fields per campaign
- Primary and secondary call outcomes from your own catalogue
- Per-agent state times: talk, wait, break, after-call work
- Softphone inside the browser — no per-desktop install
- Call recordings encrypted at rest
What the contact centre does
Outbound dialer
Upload a contact list, set the pacing and the system feeds your agents. Unsuccessful contacts return to the queue under rules you define.
Call scripts
Each campaign has its own script: questions, fields, required answers. Agents do not have to remember what to ask.
Live reports
Calls, outcomes, conversions and times per agent and hour. Supervisors see what is happening now, not tomorrow morning.
Pivot reports
Your own tables: dimensions, measures, value groups and saved templates shared with the team — without commissioning new development.
Connected to tickets
A call can create a ticket and a ticket can schedule a call. Customers do not repeat their story from scratch.
Security and GDPR
Recordings are encrypted at rest, access is controlled per role, and retention follows rules rather than manual cleanups.
How it is set up
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1. Telephony
We connect to your Asterisk or build a new one, with your own carrier trunk and branch extensions.
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2. Campaigns and queues
You define lists, scripts, call outcomes and which agents take what.
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3. Agents in the browser
Agents sign in and talk from the browser. No softphone install per machine.
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4. Measurement
Per-agent targets, live dashboards and performance reports based on real worked hours.
What separates it from a plain PBX
A phone line is not enough
A PBX connects you. A contact centre tells you what happened: who called, what the customer answered, how long the conversation lasted, what happens next. Profferio stores the outcome of every call in structured form, so reports build themselves.
Metrics tied to worked hours
An agent's performance is not the raw number of calls but calls per hour actually worked. Because time tracking lives in the same platform, that calculation needs no reconciliation between systems.
One centre, many projects
Campaigns, outcome catalogues and targets are defined per project, so teams doing completely different work coexist in one system without seeing each other's data.
Contact centre FAQ
Do I need my own phone system to use it?
Profferio runs on Asterisk. We either connect to your existing server or build a new one, using your carrier trunk and the extensions you already have.
Do agents need to install a softphone?
No. There is a softphone inside the browser, so agents talk from the same screen that shows the contact and the script. A classic softphone remains an option where you prefer it.
Can I define my own call outcomes?
Yes. You set primary and secondary outcomes from your own catalogue per campaign, and they become dimensions in reports.
Are calls recorded?
Yes, and recordings are stored encrypted. Retention follows the rules you set rather than manual cleanup.
Can I see what the team is doing right now?
Yes. A live view shows each agent's state and their talk, wait, break and after-call work times.
Does it work with an AI voice agent?
Yes. An AI agent can answer or place outbound calls and hand the conversation to a human when needed.
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See also
Digital Work Card: time tracking with a direct ERGANI II connection
Shifts, hours & leaveShift scheduling, working hours and leave in one system
Ticketing & helpdeskTicketing and helpdesk software built for real workflows
Business Viber AutomationAutomated Viber messages to customers, straight from your tickets
Profferio vs JiraThe Greek Jira alternative