One platform instead of five tools that do not talk to each other
Profferio is a Greek business management platform that unites ticketing, time tracking with ERGANI compliance, a contact centre, AI voice agents, team chat, dynamic forms, workflows and reporting — on the same users, with one invoice.
- Modules you switch on when you need them, on the same users
- Configured from a GUI, without custom development
- Cloud or on-premise on your own infrastructure
- Penetration tested, GDPR-minded, files encrypted at rest
- Greek interface and support from the team that builds it
The modules
Requests & workflows
Ticketing with SLAs, no-code workflows, dynamic forms, automations and a customer portal.
Time, shifts & ERGANI
Work clock, shift scheduling, leave and the digital work card with ERGANI II integration.
Contact centre
Dialer, queues, call scripts, live reports and a browser softphone.
AI agents
Voice agents that answer and call, with the AI provider you choose.
Chat & calls
Channels, direct messages, files and video inside the workflow.
Reports & targets
Your own pivot tables, targets per person and team, Excel exports with correct timestamps.
Field teams
Live location while on shift and visit logging for sales reps and technicians.
Security & compliance
Role-based permissions, encrypted files, retention rules, full audit trail.
Your infrastructure
Installed in our cloud or on your servers, with a separate database per company.
How we work
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1. Mapping
We look at the tools you pay for today and where your workflow actually hurts.
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2. Configuration
We set up forms, workflows, roles and reports around you — not you around the tool.
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3. Migration & training
We migrate what matters and train your team.
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4. Evolution
New needs become settings, not projects. And when code is needed, we write it.
Why one platform instead of best-of-breed everywhere
Cost is not just the subscription
Five tools mean five invoices, five permission models, five points of failure and reports assembled by copying between them. Consolidation removes the silent work nobody bills for but your team pays for.
Data that talks
When the ticket, the call and the shift share one database, you can ask questions that otherwise go unanswered: requests per hour actually worked, which agent converts best, where the flow stalls.
Configuration instead of development
Most changes a business asks for — a new field, a new status, a new rule, a new report — are done from a screen. That keeps implementation in days rather than months.
Platform FAQ
Do I have to take every module?
No. You start with what hurts now — usually scheduling and ERGANI, or requests — and add modules whenever you need them, on the same users.
Can I host it on my own servers?
Yes. The platform installs either in our cloud or on-premise on your infrastructure, with your own database.
How quickly does it go live?
Usually within days for the core modules. We handle configuration and training.
How secure is it?
The platform has passed a penetration test, uploaded files and call recordings are stored encrypted, and access is controlled per role.
How is it priced?
Per user and per module used, billed monthly. We give you a concrete comparison against what you pay today across separate tools.
Is it a Greek product?
Yes. Built in Greece, fully localised in Greek with English available, supported by the same team that writes the code.
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See also
Digital Work Card: time tracking with a direct ERGANI II connection
Shifts, hours & leaveShift scheduling, working hours and leave in one system
Ticketing & helpdeskTicketing and helpdesk software built for real workflows
Business Viber AutomationAutomated Viber messages to customers, straight from your tickets
Profferio vs JiraThe Greek Jira alternative