AI voice agents for your contact centre
Profferio lets you build AI voice agents that answer calls, place outbound calls from contact lists and hand the conversation to a human when needed. You configure them from a GUI, without code, choosing the model and the voice.
- Answers inbound calls around the clock, in Greek or English
- Places outbound calls from the same contact lists your agents use
- Hands over to a human as soon as the conversation needs it
- Configured from a screen: instructions, voice, model, script — no code
- Multiple AI providers: Claude, Gemini, OpenAI, Azure, with ElevenLabs voices
- Everything said is recorded as a call outcome and lands in reports
What an AI agent can do
Answer calls
Picks up after hours or when queues fill, answers common questions and captures the request instead of losing it.
Outbound campaigns
Calls lists for appointment confirmations, reminders and surveys, recording the outcome of each call.
Human handover
When the conversation leaves the script or the caller asks, the call moves to an agent with its history attached.
No-code setup
Instructions, tone, questions and boundaries are defined from a screen. Changes apply without restarting the phone system.
Your own AI provider
Pick the model per agent — Claude, Gemini, OpenAI or Azure — and the voice. No vendor lock-in.
Measurable outcome
AI calls land in the same reports as human ones: outcomes, durations, conversions.
From idea to live line
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1. Define the role
What the agent does, what it may say, when it must hand over.
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2. Pick model and voice
Per agent, with your own provider keys.
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3. Test on an internal number
You call it first, hear how it answers and correct the instructions from the same screen.
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4. Put it on the line
Attach it to a queue, an after-hours window or an outbound campaign.
Where AI agents actually help
The hours nobody is there
Most lost opportunities are not bad conversations; they are calls nobody answered. An agent that picks up at 9pm and captures the request changes the picture without adding a shift.
Repetitive calls
Appointment confirmations, payment reminders, detail verification: work that burns agents without requiring judgement. The AI takes it and leaves people for the conversations that matter.
Not a wall in front of the customer
Our rule is that handover to a human stays easy and fast. An agent that traps callers costs more than it saves.
AI voice agent FAQ
Does it speak Greek?
Yes. The agent converses in Greek with a voice you choose, and can be configured for multilingual service.
Do I need a developer to build one?
No. The agent is defined from a GUI: instructions, script, voice, model and boundaries. Changes take effect without a restart.
Which AI model does it use?
Whichever you pick per agent — Claude, Gemini, OpenAI or Azure — with your own keys. Voices can come from ElevenLabs.
How does handover work?
The call transfers to an agent or queue, carrying the conversation history so the customer does not repeat themselves.
Is what it said recorded?
Yes. The call is stored with its outcome and appears in the same reports as human calls.
What if it does not understand?
You set the limit: after a number of failed attempts, or on specific topics, the call moves to a human automatically.
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